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Customer

Client Support & FAQs

Have questions? Weโ€™ve got answers. Our FAQ section covers the most common queries to help you understand our services better and make informed decisions with ease.

๐Ÿ’ผ General Questions

What is Bookkeeper.lk?

Bookkeeper.lk is a Sri Lankan bookkeeping and financial service provider helping small and medium-sized businesses manage their accounts, payroll, and taxes efficiently.

Who can benefit from your services?

Our services are designed for startups, SMEs, freelancers, and entrepreneurs who want accurate, reliable, and affordable bookkeeping support.

Do you work with all types of businesses?

Yes. We cater to a wide range of industries including retail, manufacturing, hospitality, services, healthcare, and eCommerce.

Can you provide services online or remotely?

Absolutely. We offer secure remote bookkeeping through digital tools and cloud-based solutions, so you can get your accounts managed from anywhere.

What makes Bookkeeper.lk different from hiring an in-house accountant?

We offer the same accuracy and professionalism at a fraction of the cost, with no overheads like salaries, EPF/ETF, or office space.

๐Ÿ“˜ Services & Technical Support

What bookkeeping services do you offer?

We handle day-to-day bookkeeping, financial reporting, payroll, tax compliance, and software setup for small businesses.

What accounting software do you use?

We specialize in Bookkeeper Accounting Software and also support platforms like QuickBooks, Tally, and Excel-based systems on request.

Can you help set up the Bookkeeper App for my company?

Yes! We provide installation, configuration, and staff training for the Bookkeeper App to help your team operate it smoothly.

Do you assist with tax filing and compliance?

Yes. We handle tax preparation and submissions for income tax, VAT, PAYE, and other statutory requirements in Sri Lanka.

Do you offer payroll services?

Yes, our payroll service includes employee records, EPF/ETF compliance, payslip generation, and reporting.

๐Ÿ’ฐ Pricing & Plans

How do your pricing plans work?

We offer flexible monthly, quarterly, and annual packages b ased on the number of transactions and business size. Visit our Pricing Page for details.

Can I upgrade or change my plan later?

Yes, plans are fully flexible โ€” you can upgrade, downgrade, or customize as your business grows.

Are there any hidden charges?

No hidden fees! All our pricing is transparent and communicated upfront.

Do you offer custom plans for large businesses?

Yes, we offer customized enterprise-level packages for companies with advanced accounting needs.

๐Ÿ”’ Data Security & Getting Started

How secure is my financial information?

We take data privacy very seriously. All client data is encrypted, stored securely, and handled under strict confidentiality..

How do I start using your services?

Simply contact us through the Contact Us page or WhatsApp. Weโ€™ll schedule a consultation and get you started right away.

How can I share my business data securely?

We use encrypted online platforms for document sharing and also support secure cloud storage options.

Do you offer training for my team?

Yes, we provide hands-on training sessions for your staff to help them understand basic bookkeeping and how to use the Bookkeeper software.

Need More Help?


If Your Question isnโ€™t Listed here, Donโ€™t Worry โ€” Our Team is Happy to Help.

Call Us at +94 76 646 7506 | +94 77 306 7506

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